Content & Responsible Ai Policy

1. Transparency

Every assistant response is labelled with the model that produced it (e.g. claude-haiku-4.5, gpt-5), the estimated cost in cents, and the savings versus a frontier baseline. We never hide which provider answered your prompt.

All responses are Ai-generated. They can be wrong, biased, or out of date. Treat them as a draft, not a source of truth.

2. Your agency & control

• Pick a preset (Lo-Fi or Thrifty) — smart routing picks the right model for each task automatically.
• Opt out of having your prompts used by providers for model training (where the provider supports it).
• Exclude OpenAI entirely, or restrict routing to open-source models only.
• Cap your monthly spend with a hard budget.

Manage these in Settings.

3. Privacy & data minimization

• Conversations are stored encrypted at rest, scoped to your account by row-level security.
• Server logs record metadata only — model used, token counts, cost, task type — never the contents of your prompts or responses.
• You can set an auto-delete window (e.g. 30 days). Older conversations are permanently removed each night.
• You can delete every conversation at any time from Settings.

4. Safety & moderation

Every chat request is rate-limited and the classifier escalates low-confidence prompts to safer, higher-quality models rather than rolling the dice on a cheap one. Where the classifier detects niche or recent topics with high hallucination risk, it forces a frontier model.

If a response is harmful, wrong, or biased, use the Report button on the message. Reports are reviewed weekly and feed the classifier's safety rules.

5. Fairness in routing

Routing decisions are based on prompt classification (task type, complexity, freshness signals) and model quality ratings — not on who you are. We continuously audit for systematic bias toward or against any provider. When confidence is low, we route up to a safer model rather than down.

6. Accountability

Each routing decision logs: classifier signals, candidate models considered, chosen model, and why. This metadata is retained for audit and can be inspected by support staff. Prompts and outputs are not part of this audit trail.

Questions or concerns: hello@lemonsugar.ai

7. What we won't do

• Sell your prompts or responses.
• Fine-tune models on your data without explicit opt-in.
• Hide which model produced a response or how much it cost.
• Deploy Ai for decisions about people (hiring, credit, etc.).

8. Age requirement & prohibited uses

LemonSugar Ai is intended for users 16 years or older. We do not knowingly collect data from children under 13 (COPPA, United States) or under 16 (GDPR Art. 8, EU). If you believe a child has created an account, contact hello@lemonsugar.ai and we will delete the account and associated data.

Ai responses are not a substitute for qualified professional advice. Do not rely on LemonSugar Ai for:

• Medical decisions — diagnosis, treatment, dosing, mental-health crises. Contact a licensed clinician or, in an emergency, your local emergency number.
• Legal decisions — contracts, immigration, court filings. Consult a qualified attorney in your jurisdiction.
• Financial decisions — investments, taxes, lending. Consult a licensed financial professional.
• Safety-critical use — operating vehicles, machinery, industrial systems, or anything where a wrong answer can cause harm.

We also prohibit using LemonSugar Ai to generate content that exploits minors, incites violence, harasses individuals, or attempts to circumvent provider safety policies. Violations may result in account suspension.

Each upstream model provider has its own acceptable-use policy that also applies to your requests. See Model Providers for the full list, the prohibited-content categories common to all of them, and links to each provider's policies.